Customer Support and Shipping Policy

Thank you for choosing us! Your satisfaction is our top priority. Below are our service and delivery commitments, designed to provide you with a clear and worry-free shopping experience.

Contact Us—We're Always Here

Customer Service Hours:

Email: We receive your messages 24/7 and promise to respond within 24 hours.

How to Reach Us?

Email us at: 473534239@qq.com (Ideal for detailed inquiries and order number tracking).

Click the chat icon in the bottom right corner of our website: We'll chat with you instantly during business hours.

Message us via social media: Send us a direct message on Instagram/Facebook, and we'll respond within 12 hours.

What can we do for you?

Whether you need product details, order status updates, after-sales assistance, or have suggestions/feedback about our service, we're here to listen and resolve your concerns.

Our Commitment:

Simple inquiries: Response within 2 minutes.

Complex situations: Solution or progress update within 24 hours.

We go the extra mile for shipping

Shipping Timeline:

After your payment is confirmed, our warehouse team will carefully process and ship your order within 1-3 business days (excluding pre-order or custom items—see product descriptions for details). Orders placed on weekends or holidays will be processed the next business day.

Delivery Options & Estimated Times:

We partner with internationally renowned logistics providers to deliver reliable shipping services. Below are estimated delivery times (business days, excluding customs processing):

Standard Shipping: An economical choice, typically arriving at most global destinations within 10-15 days.

Express Delivery: For urgent orders, available in select countries with estimated delivery in 3-7 days.

Important Notice:

All packages include a tracking number. You will receive an email notification after shipment to monitor your package's status at any time.

Actual delivery times may experience slight delays due to uncontrollable factors such as customs inspections at the destination or holidays. We appreciate your understanding.

Shipping Fees and Duties:

Shipping fees are automatically calculated by our system based on the items and destination, clearly displayed on the checkout page. Please stay tuned for our periodic free shipping promotions.

For international orders, import duties or taxes may apply based on the destination country/region's laws. These charges are the responsibility of the recipient. We cannot control or predict the exact amount; we recommend checking local customs policies before placing your order.

❤️ Friendly Reminder

Please double-check and ensure your shipping address is accurate when placing your order.

If your package's tracking information remains unchanged for an extended period after shipment or has not been delivered within 30 days, please contact our customer service immediately. We will proactively follow up with the carrier and negotiate the best solution (such as reshipment or refund).

This policy may be updated from time to time to better protect your shopping experience. If you have any questions, we welcome your contact at any time.

Thank you for your trust and support!