Shipping Policy

Thank you for your trust and choice. To ensure a transparent and efficient shopping experience, please review the following shipping guidelines before placing your order.

I. Shipping Timeline

All orders will be processed and shipped within 10 to 15 business days after payment confirmation.

Once shipped, our system will automatically send you a shipping notification containing the tracking number and a link for real-time package tracking.

II. Shipping Fees

Nationwide Free Shipping (Including Remote Areas): We offer free shipping to all regions across China.

Cost Included: Shipping fees are already incorporated into the product price; no additional charges apply at checkout.

III. Delivery & Receipt

Packages are transported by our partnered courier companies. Real-time tracking is available via the shipping notification.

Upon delivery, please inspect the outer packaging for integrity. If you notice any visible damage or leakage, we recommend taking photos on-site and refusing the delivery. Contact customer service promptly for assistance.

IV. Important Notes

Shipping Timeline: Our standard shipping cycle is 10-15 business days. During major promotions (e.g., Double 11), public holidays, or force majeure events (e.g., extreme weather, pandemic restrictions), shipments may be delayed. We appreciate your understanding.

Information Accuracy: Please double-check the delivery address and contact number when placing your order. Incorrect information may cause delivery delays or lost packages.

Contact Us: If you have any questions about your shipment status, feel free to contact our online customer service at any time with your order number. We will be happy to assist you with inquiries.

Return Policy

I. Scope and Conditions

Circumstances Supporting Returns and Refunds

You may request a return and refund when all of the following conditions are met:

Time Requirement: Within 7 days from the date you signed for the item (as recorded by the logistics delivery confirmation).

Product Condition:

The product must remain in pristine condition, unused, unwashed, unrepaired, and unmodified.

All original packaging, accessories, hangtags, labels, and promotional items (if applicable) must be included and intact.

The product must remain suitable for resale.

Reasons: Including but not limited to product quality issues, incorrect shipment, missing items, or significant discrepancies from the description.

Cases Where Returns and Refunds Are Not Applicable

We regret that we cannot process returns or exchanges under the following circumstances:

Returns submitted after the 7-day return period.

Items that have been used, worn, washed, or show signs of damage (e.g., scratches, stains, odors).

Items missing tags, labels, accessories, or original packaging.

Returns based on personal preference unrelated to product quality (e.g., color or size not matching expectations, or minor imperfections that do not affect functionality).

Categories unsuitable for return based on product nature, such as:

Customized items, engraved products, or other personalized goods. Consumer-commissioned items. Perishable goods. Items explicitly noted as nearing expiration or having defects. Damage resulting from improper use or storage.

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II. Clear Return Process Guidelines

Please follow the steps below to ensure your request is processed efficiently:

Step 1: Submit Your Request

Within 7 days of receiving your order, contact our customer service via any of the following methods:

Online Support: Contact us through the shopping platform or official website where you made your purchase.

Email: Send to our dedicated after-sales support email address.

Please include: Order number, product name, reason for return, and attach clear photos/videos of the actual product (especially the problematic area).

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Step 2: Review and Authorization

Our customer service team will review your request within 1-2 business days.

Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return address via email or SMS. Do not ship items back without first obtaining an RMA number.

Step 3: Return the Item

Place the item, all accessories, original packaging, and the completed return form (if applicable) into the package.

We recommend using a trackable shipping method (such as standard courier) to return the package to the address provided. Keep the tracking number for your records.

Return Shipping Responsibility:

For product quality issues, incorrect shipments, or missing items: We will cover the return shipping costs and refund or reimburse via the original payment method.

For personal reasons (e.g., dislike, unsuitability): You are responsible for the return shipping costs.

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Step 4: Inspection and Refund

Upon receiving your returned package, we will conduct a quality inspection within 3-5 business days.

Once the inspection is approved, we will process your refund immediately.

Refund Method: Funds will be returned via the original payment method to your account.

Refund Processing Time: Depending on the processing speed of different payment platforms and banks, refunds typically take 1-15 business days to appear in your account. Please check your account for updates.

III. Exchange Process

Exchange eligibility criteria align with return eligibility criteria.

If you require an exchange, please clearly indicate this when submitting your request.

The exchange process follows the same steps as the return process outlined above. Once we receive and verify the returned item, we will promptly arrange shipment of the new item.

Should the requested replacement item be out of stock, we will coordinate with you to determine an alternative solution (such as exchanging for a different style or processing a refund).

IV. Refund Amount Explanation

The refund amount will be the actual price paid for the item.

If coupons were used or a spend-and-save promotion applied during the transaction, the discount amount will be proportionally deducted from the refund.

V. Important Reminders

Please carefully review the return criteria before submitting your request to ensure the item qualifies.

To protect your rights, please photograph the returned item(s) for documentation and retain the shipping receipt.

We guarantee that all personal information will be used solely for processing returns and exchanges and will be kept strictly confidential.